Last Updated: September 27, 2026 · Effective: September 27, 2026

These Terms of Service (“Terms”) are an agreement between Jonie.ai, LLC, a Delaware limited liability company doing business as Atty.ai (“Atty”, “we”, “us”) and the business that signs up for or uses the Service (“Customer”, “you”). The Service is sold to businesses and professionals, not to consumers for personal, family or household use.

1. Acceptance and electronic signature

You accept these Terms when you (a) click “I accept”, “I accept this proposal”, “Start trial” or a similar button, (b) type your name as a signature on an Atty order, proposal or sign-up form, or (c) use the Service. A typed name, checkbox or click is your electronic signature and has the same effect as a handwritten one under the U.S. E-SIGN Act and the Uniform Electronic Transactions Act. We keep a record of each acceptance (date, time, IP address, the proposal and the version of these Terms). If you accept for a company, you confirm you are authorized to bind it.

2. The Service

Atty provides AI agents that answer and place phone calls, send and receive text messages, chat on websites, take intake information, book appointments, and send call records, recordings, transcripts and summaries to you and to the systems you connect (“the Service”). The Service is used by law firms, medical and dental offices, home-service companies, real-estate and other businesses. Features depend on your package and any add-ons in your order or proposal.

The Service uses artificial intelligence. AI output can be incomplete or wrong. You are responsible for reviewing call records and summaries before relying on them and for how your business uses them.

3. Your responsibilities for calls, texts, recording and AI disclosure

You control who the Service calls and texts, what your agents say, and how your callers are notified. You are responsible for your compliance with all laws that apply to your communications, including the Telephone Consumer Protection Act (TCPA), FCC rules, the Telemarketing Sales Rule, state telemarketing and “mini-TCPA” laws, call-recording and eavesdropping laws (including all-party-consent states such as California), and laws requiring disclosure that a person is interacting with AI. In particular, you agree that:

• Recording and AI notice. Where the law requires it, callers are told at the start of each call that they are speaking with an AI system and that the call may be recorded and transcribed. You are responsible for choosing a greeting that meets the requirements in your and your callers’ jurisdictions and must not remove or weaken a required notice. Atty may add or require a standard notice.
• Outbound calls and texts. Before you use the Service to call or text anyone (including our Outbound Agent and follow-up features), you have obtained and will keep the consent the law requires, including prior express written consent for marketing calls or texts that use an artificial or prerecorded voice. You will honor opt-outs and revocations promptly and within the time the law requires, scrub numbers against the National Do Not Call Registry and your internal do-not-call list, respect calling-time limits in the recipient’s time zone, and keep consent records for at least five years.
• Your content. You are responsible for scripts, knowledge-base content, prompts and instructions you give the Service, and for any statements your agents make based on them.

4. Not legal, medical or professional advice; not for emergencies

Atty is a technology provider. Atty does not provide legal, medical, financial or other professional advice or services, and the Service does not create an attorney-client, doctor-patient or other professional relationship between Atty and anyone. Your agents must not be configured to give professional advice. The Service is not an emergency service and must not be used in place of 911 or other emergency services. Your greetings should tell callers with an emergency to hang up and dial 911.

5. Professional confidentiality

When the Service handles communications for you, Atty acts as your service provider and agent, processes that information only to provide the Service to you and as described in these Terms and the Privacy Policy, and keeps it confidential. You remain responsible for your own professional-responsibility and confidentiality obligations (for example, rules of professional conduct for lawyers), including any duty to inform clients or obtain their consent to the use of AI or recording.

6. Health information (HIPAA)

You must not use the Service to create, receive, store or transmit protected health information (PHI) as defined by HIPAA unless you and Atty have both signed a Business Associate Agreement (BAA). Contact support@atty.ai to request one. Without a signed BAA, Atty is not your business associate, and you are responsible for any PHI you send through the Service.

7. Acceptable use

You will not use the Service to: break any law; make calls or send texts without the required consent; impersonate a person or business; harass, threaten or deceive anyone; collect information from children under 13; send spam; attempt to break, overload or reverse-engineer the Service; or resell it without our written permission. We may suspend a number, agent or account that we reasonably believe violates this section.

8. Your data

You own the data the Service collects for you, including caller information, recordings, transcripts and summaries (“Customer Data”). You give us permission to use Customer Data to provide, secure, support and maintain the Service for you. We may create de-identified and aggregated data from Customer Data, with names, phone numbers and other identifiers removed, and use it to improve the Service, including our AI models; we will not try to re-identify it. We do not sell Customer Data. Our use of personal information is described in the Privacy Policy.

9. Fees, usage and billing

9.1 Subscription. Packages are billed monthly in advance, or annually in advance where you chose annual billing, at the price in your order, proposal or on atty.ai/pricing when you signed up. Add-ons are billed monthly.

9.2 Included minutes and overage. Each package includes a number of voice minutes per billing month. Minutes are counted from when the agent answers or places a call until the call ends, rounded up to the next minute; calls shorter than 10 seconds are not charged. Minutes beyond your included amount (“Overage”) are billed at your package’s per-minute overage rate. Overage may be charged during the billing month once unbilled usage reaches a set share of your included minutes, and any remaining overage is charged at the end of the billing month. Text messages are billed at the per-message rate shown on atty.ai/pricing. Your usage is visible in your dashboard at portal.atty.ai.

9.3 Payment authorization. You authorize us to charge your payment method for subscription fees, add-ons, overage and other charges in your order. Amounts may vary month to month with usage.

9.4 Taxes. Prices exclude taxes, which you pay where applicable.

9.5 Billing disputes and refunds. Tell us about a disputed charge within 30 days at support@atty.ai; we will respond within 10 business days. Fees are non-refundable except as required by law or stated in these Terms.

9.6 Price changes. We will give you at least 30 days’ notice by email before a price increase applies to your subscription. You may cancel before it takes effect.

10. Free trial

New customers may receive a 7-day free trial of the package in their order or proposal. Before your trial starts we will show you the price that will apply and the date of the first charge. At the end of the trial your subscription converts to a paid subscription and the first charge is made, unless you cancel before the trial ends. We will email you before the trial ends. You may cancel during the trial at portal.atty.ai or by emailing support@atty.ai, and you will not be charged.

11. Renewal and cancellation

Subscriptions renew automatically for the same billing period at the then-current price (subject to section 9.6). We email a reminder at least 7 days before each renewal. You can cancel online at portal.atty.ai at any time, or by emailing support@atty.ai; cancellation takes effect at the end of the current billing period and you keep access until then. Overage incurred before cancellation is billed at the end of that period.

12. Availability and changes to the Service

We work to keep the Service available but do not guarantee uninterrupted or error-free operation. Calls may be missed or dropped because of carrier, internet or third-party outages. We may change or improve the Service; we will give reasonable notice of changes that materially reduce the features of your package.

13. Suspension and termination

You may terminate at any time as described in section 11. We may suspend or terminate your account for non-payment, a breach of these Terms (including section 3 or 7), or to prevent harm to others or to the Service. If we terminate without cause, we will refund prepaid fees for the unused part of the billing period. For 30 days after termination you may ask us for a copy of your Customer Data; after that we delete it as described in the Privacy Policy.

14. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, ATTY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE SERVICE OR ANY AI OUTPUT WILL BE ACCURATE, COMPLETE, UNINTERRUPTED OR ERROR-FREE.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, CLIENTS OR DATA; AND (B) EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID ATTY IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, YOUR INDEMNITY OBLIGATIONS, OR A PARTY’S FRAUD OR WILLFUL MISCONDUCT.

16. Indemnification

You will defend, indemnify and hold harmless Atty and its members, officers, employees and agents from claims, fines, damages and costs (including reasonable attorneys’ fees) arising from: your breach of these Terms; your content and instructions; calls or texts made through your account, including claims under the TCPA, state telemarketing laws, call-recording or eavesdropping laws (such as the California Invasion of Privacy Act) and AI-disclosure laws; your failure to obtain required consents or give required notices; or PHI you send without a signed BAA.

17. Intellectual property and feedback

Atty owns the Service, including its software, agent templates, AI models and documentation. You receive a non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, reverse-engineer or create derivative works of the Service. If you send us suggestions, we may use them without obligation to you.

18. Changes to these Terms

We may update these Terms. We will email you at least 30 days before a material change takes effect, and post the new version with its effective date. If you continue to use the Service after that date, the updated Terms apply; if you do not agree, you may cancel before then.

19. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in New York, New York. Either party may bring an individual claim in small-claims court or seek emergency injunctive relief in court to protect its intellectual property or confidential information. Claims may be brought only in an individual capacity, not as a plaintiff or class member in any class, collective or representative proceeding. If this class waiver is found unenforceable for a claim, that claim will be heard in the state or federal courts in New York County, New York, and not in arbitration.

20. General

These Terms, your order or accepted proposal, the Privacy Policy and any signed BAA are the entire agreement between us about the Service; if they conflict, a signed BAA controls, then the accepted proposal, then these Terms. If a provision is unenforceable, the rest remains in effect. Neither party is liable for delays caused by events beyond its reasonable control. You may not assign these Terms without our consent; we may assign them to a successor in a merger or sale. Notices to us go to support@atty.ai; notices to you go to your account email.

21. Contact

Jonie.ai, LLC d/b/a Atty.ai
205 Hudson Street, 7th Floor, New York, NY 10013
Email: support@atty.ai