Platform
Everything the platform does.
The full capability list behind every Atty agent — 100+ features across call handling, knowledge, post-call automation, outbound, SMS, and integrations. All of it configured and operated for you.
Capability matrix
One platform. Every conversation.
Jump to a category, or skim the whole thing — this is the complete, current feature set.
Agent Tools
Appointment Management
Checks real-time availability, books appointments, and can find, list, or cancel a caller's existing bookings.
In-Call Texting
Texts the caller a self-booking link or your contact details without leaving the conversation.
Urgent Callback Alert
Texts your team the caller's name and number the moment a matter is urgent.
Lead Capture & Recognition
Creates a lead across every connected CRM and recognizes returning callers by name.
Call History Recall
Pulls the caller's previous call summaries so the agent remembers prior context.
Hours & Timezone Awareness
Knows whether your office is currently open and what time it is where the caller is.
Transfer Call
Transfers the caller to a configured human number for emergencies or escalation.
Call Handling & Conversation
24/7 Answering
Answers your phone line around the clock as a named assistant.
Custom Greeting
Your own first message, with a recorded-call disclosure fallback.
After-Hours Greeting
Automatically swaps to a separate greeting when the office is closed.
Live Transfer
Announces and transfers to your enabled numbers, extensions included.
Emergency Routing
Detects the emergencies you define and transfers immediately.
Kill Switch & Fallback
Turning the assistant off forwards every call to a human fallback number.
Multilingual
Converses in 14 configured languages with automatic language detection.
Workflow Routing
Hub-and-spoke routing across urgent, booking, general, info, returning-caller, and wrap-up paths.
Idle Re-Engagement
Prompts "Are you still there?" after silence, up to five times.
Silence & Duration Limits
Enforces silence timeouts and a maximum call length.
Background Denoising
Suppresses caller-side noise and can play gentle office ambience.
Interruption Handling
Natural turn-taking with configurable interruption rules.
Keyterm Boosting
Boosts your business and team names in the transcriber for accurate recognition.
Pronunciation Guide
Speaks the names you supply using phonetic guidance.
Spelling Confirmation
Spells back names, phone numbers, and emails, with capped retries.
Satisfaction Rating
Asks the caller for a 1–5 rating at wrap-up and stores it.
AI Disclosure & Injection Defense
Discloses it is an AI and refuses attempts to override its instructions.
Difficult-Caller Playbooks
Scripted handling for off-topic, rambling, rushed, non-English, and hostile callers.
Caller ID Detection
Auto-injects the caller's number so the agent never asks for what it already knows.
Content Guardrails
Configurable moderation categories that can end abusive calls.
Concurrency & Daily Limits
Caps simultaneous and daily calls per agent.
Knowledge & Personalization
Business Knowledge Base
Injects your name, locations, hours, coverage areas, and services into the agent's knowledge.
Custom FAQs
Answers your question-and-answer pairs from onboarding.
Custom Intake Questions
Asks an ordered set of required and optional questions on every call.
Team Profiles
Speaks your team members' bios and meeting descriptions.
Appointment Policy
Knows duration, format, fees, payment plans, and preparation instructions for bookings.
Accepted Insurance
Answers which insurance plans you accept.
Inventory Injection
Quotes from auto-synced product or vehicle inventory.
Multi-Location Routing
Routes bookings to the correct office calendar per address.
Live Knowledge Docs
Pushes synced provider and team lists into the agent's knowledge base.
RAG
Retrieval-augmented answering over your attached knowledge documents.
Dynamic Variables
Injects the caller's number, current time, and call purpose at runtime.
Versioned Configs
Per-industry, versioned prompt templates with render history and rollback.
Voice Selection
Pick the agent's voice from a previewable catalog.
Post-Call Actions
Call Record
Stores the recording, full transcript, and an AI-generated summary of every call.
Structured Data Extraction
Extracts outcome, urgency, callback requests, inquiry type, contact details, and intake fields.
Call Recaps
Sends a per-call recap by email and SMS, with an optional secure record link.
Daily Digest
A once-a-day summary of the previous day's calls.
Secure Call Link
A tokenized, shareable link to a call record and its recording.
Automatic Lead Creation
Creates a lead from the call and dispatches it to every connected CRM.
AI Call Evaluation
Grades each call for score, sentiment, goal completion, and needs-review.
Slack Alerts
Posts call evaluations, assistant events, and integration failures to Slack.
Automation Triggers
Fires Make.com and n8n scenarios based on the call's detected outcome.
Auto-Approve Appointments
Optionally books agent-created appointment requests without human review.
EHR & Field-Service Booking
Creates appointments or jobs in Practice Fusion, GorillaDesk, and DriveCentric after the call.
Intake Form SMS
Texts a follow-up form link to collect insurance and email after booking.
First-Call Celebration
Emails you a congratulations on your first real call.
Forwarding-Test Detection
Recognizes a setup test call and marks call forwarding verified.
Usage Metering
Bills call minutes against your plan and overage bucket.
Outbound & Proactive Calling
Scheduled Outbound Calls
Places AI calls to a named contact at a set time with a stated purpose.
Retry & Concurrency Control
Retries failed outbound attempts under in-flight concurrency limits.
Voice Appointment Reminders
Calls clients 24 hours and 1 hour before an appointment with a courtesy reminder.
Voicemail-Aware Reminders
Leaves your business name and the appointment time when it reaches voicemail.
SMS Reminders
Sends 24h/1h text reminders, also used as fallback when a voice reminder fails.
Reschedule Sync
Re-times or cancels reminders when the calendar booking moves.
Do-Not-Call Suppression
Honors voice opt-outs and SMS STOP across all future dispatches.
Test Calls
Fire an ad-hoc call or reminder from the portal for verification.
SMS & Multi-Channel
Two-Way SMS Conversations
The assistant's own number is A2P-enrolled, so it can hold real text conversations.
Post-Call SMS Invite
A one-time welcome text inviting the caller to continue over SMS.
Cross-Channel Context
The agent recalls prior call summaries when an SMS thread starts.
SMS Audit Log
Logs every outbound message by type.
Consent Gating
Blocks sends unless registration and notification consent flags are set.
Integrations
Cal.com
Availability, booking, and webhook-driven reschedule sync.
Calendly
Availability, booking, and invitee webhooks.
Google Calendar
Free/busy lookup and event creation.
Salesforce
CRM contact and lead creation, plus calendar access.
HubSpot
CRM contact and deal creation from agent-collected intake.
Zoho CRM
Region-aware CRM lead dispatch.
Clio / Clio Grow
Legal calendar plus contact and lead intake.
MyCase
Legal practice-management lead dispatch.
Lawmatics
Legal CRM and client intake via per-account OAuth.
Practice Fusion
EHR patient appointment booking, listing, and cancellation.
GorillaDesk
Field-service customer and job scheduling.
DriveCentric
Automotive CRM lead and test-drive appointment creation.
VirtualPBX
Pulls recordings and creates leads from non-Atty phone traffic.
Zapier
Generic outbound automation hook to 6,000+ apps.
Native Calendar
Built-in appointment system when no external provider is connected.
Multi-Account Support
Multiple connected accounts per provider with a designated default.
Token Auto-Refresh
Background refresh of OAuth tokens, with alerts on failure.
Platform Capabilities
Assistant Auto-Provisioning
Creates the agent, buys a phone number, and wires webhooks at signup.
Industry-Specific Configs
Per-vertical prompt templates, field sets, and integration catalogs.
Feature Coverage Standards
Tracks which capabilities each configuration implements, with versioned baselines.
Call Analytics
Call counts, durations, timeseries, and a dashboard overview.
Lead Pipeline
Lead statuses from intake through converted, linked back to their calls.
Appointment Approval Workflow
You approve or deny agent-created requests before the calendar is booked.
Account Memory
Syncs pre-sale and lifecycle history into your account record.
Billing & Subscriptions
Plans, trials, usage grants, overage, and dunning — handled.
Transactional Email Suite
Lifecycle emails covering welcome, activation, invoices, and setup nudges.
Onboarding Capture
Ingests your onboarding answers straight into your account profile.
Want to see it configured for your business?
A 15-minute demo maps these capabilities onto your workflows — and shows what your deployment would look like.