Last Updated: March 3, 2026

At Atty, we are committed to protecting your privacy and ensuring the security of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered answering service for law firms.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our Service:

Information You Provide

• Account Information: Name, email address, phone number, law firm name, business address, and payment information
• Profile Information: Practice areas, scheduling preferences, custom greetings, and service configurations
• Call Data: Caller information, call recordings, transcriptions, and intake forms
• Communications: Messages you send to us, including support requests and feedback

Information Collected Automatically

• Usage Data: Call volume, duration, timestamps, and feature usage
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, and other system activity
• Cookies and Similar Technologies: We use cookies to maintain sessions and improve user experience

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI answering service
• Call Processing: To answer calls, conduct client intake, schedule appointments, and transcribe conversations
• Communication: To send you service updates, technical notices, and support messages
• Billing: To process payments and manage subscriptions
• Analytics: To analyze usage patterns and improve our AI models and Service
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: With your consent, to send promotional communications about new features and services

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you direct us to share information with third parties
• Service Providers: With trusted third-party vendors who assist in operating our Service (e.g., cloud hosting, payment processing, analytics)
• Integrations: With practice management systems and other tools you choose to integrate
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, subpoena, or other legal process
• Protection of Rights: To protect the rights, property, or safety of Atty, our users, or others

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit using TLS and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication requirements for our systems
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: All employees undergo security and privacy training
• Secure Infrastructure: Our systems are hosted on secure, SOC 2 compliant cloud infrastructure

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Call recordings and transcriptions are retained according to your subscription plan settings and can be configured to meet your firm’s retention policies. When you terminate your account, we will delete or anonymize your information within 90 days, unless we are required to retain it for legal or regulatory purposes.

6. Your Rights and Choices

You have certain rights regarding your information:

• Access and Portability: Request a copy of your personal information
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Request deletion of your information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Cookies: Control cookie preferences through your browser settings
• Do Not Sell: We do not sell your personal information

To exercise these rights, please contact us using the information provided below.

7. Attorney-Client Privilege and Confidentiality

We understand that law firms handle privileged and confidential information. While Atty is designed to facilitate attorney-client communications, we are a service provider and not covered by attorney-client privilege. You are responsible for ensuring that your use of our Service complies with professional responsibility rules and confidentiality obligations in your jurisdiction. We recommend consulting with your professional liability carrier regarding the use of AI-powered services.

8. Children’s Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. SMS Communications

By providing your mobile phone number and opting in via a consent checkbox, web form, or other electronic method, you expressly consent to receive SMS/text messages from Atty. These messages may include:

• Urgent call alerts and missed call notifications
• Emergency and time-sensitive caller notifications
• Appointment confirmations and reminders
• Client intake follow-ups
• Service notifications and updates
• Account and billing alerts

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and no further texts will be sent unless you re-subscribe. For assistance, reply HELP to any message or contact us at support@atty.ai.

Message Frequency and Rates

Message frequency varies based on your account activity and preferences. Message and data rates may apply depending on your mobile carrier and plan. Atty is not responsible for any charges imposed by your carrier.

TCPA Compliance

In accordance with the Telephone Consumer Protection Act (TCPA), Atty will not send SMS messages to your mobile number without your express written consent. Consent is not required as a condition of purchasing any goods or services from Atty. We maintain records of all consent transactions, including the date, time, and method of consent.

Third-Party Sharing

We do not share, sell, or transfer your mobile phone number or SMS consent information to third parties for marketing or promotional purposes.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at privacy@atty.ai.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where privacy laws may differ. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

12. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on our Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Atty Legal Services
205 Hudson Street, 7th Floor, New York NY 10013
Email: privacy@atty.ai

This Privacy Policy is effective as of November 15, 2025 and applies to all users of the Atty Service.