Privacy Policy

Last Updated: March 3, 2026

At Atty, we are committed to protecting your privacy and ensuring the security of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered answering service for law firms.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our Service:

Information You Provide

  • Account Information: Name, email address, phone number, law firm name, business address, and payment information
  • Profile Information: Practice areas, scheduling preferences, custom greetings, and service configurations
  • Call Data: Caller information, call recordings, transcriptions, and intake forms
  • Communications: Messages you send to us, including support requests and feedback

Information Collected Automatically

  • Usage Data: Call volume, duration, timestamps, and feature usage
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Log Data: Access times, pages viewed, and other system activity
  • Cookies and Similar Technologies: We use cookies to maintain sessions and improve user experience

2. How We Use Your Information

  • Service Delivery: To provide, maintain, and improve our AI answering service
  • Call Processing: To answer calls, conduct client intake, schedule appointments, and transcribe conversations
  • Communication: To send you service updates, technical notices, and support messages
  • Billing: To process payments and manage subscriptions
  • Analytics: To analyze usage patterns and improve our AI models and Service
  • Security: To detect, prevent, and address technical issues and fraudulent activity

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With Your Consent: When you direct us to share information with third parties
  • Service Providers: With trusted third-party vendors who assist in operating our Service
  • Integrations: With practice management systems and other tools you choose to integrate
  • Legal Requirements: When required by law, subpoena, or other legal process

4. Data Security

We implement industry-standard security measures to protect your information including encryption in transit using TLS and at rest using AES-256, strict access controls, periodic security assessments, and secure SOC 2 compliant cloud infrastructure.

5. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. When you terminate your account, we will delete or anonymize your information within 90 days, unless we are required to retain it for legal or regulatory purposes.

6. Your Rights and Choices

  • Access and Portability: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your information
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Do Not Sell: We do not sell your personal information

7. Attorney-Client Privilege and Confidentiality

We understand that law firms handle privileged and confidential information. While Atty is designed to facilitate attorney-client communications, we are a service provider and not covered by attorney-client privilege.

8. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. SMS Communications

By providing your mobile phone number and opting in via a consent checkbox, web form, or other electronic method, you expressly consent to receive SMS/text messages from Atty. These messages may include:

  • Appointment confirmations and reminders
  • Client intake follow-ups
  • Service notifications and updates
  • Account and billing alerts

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and no further texts will be sent unless you re-subscribe. For assistance, reply HELP to any message or contact us at support@atty.ai.

Message Frequency and Rates

Message frequency varies based on your account activity and preferences. Message and data rates may apply depending on your mobile carrier and plan. Atty is not responsible for any charges imposed by your carrier.

TCPA Compliance

In accordance with the Telephone Consumer Protection Act (TCPA), Atty will not send SMS messages to your mobile number without your express written consent. Consent is not required as a condition of purchasing any goods or services from Atty. We maintain records of all consent transactions, including the date, time, and method of consent.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) including the right to know, delete, opt-out, and non-discrimination.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Atty Legal Services
205 Hudson Street, 7th Floor, New York NY 10013
Email: privacy@atty.ai